Snag affecting health law sign-ups gets a fix

Written By Unknown on Senin, 16 Februari 2015 | 00.52

WASHINGTON — A technical problem that was interfering with sign-ups for President Barack Obama's health care law has been fixed, officials said Saturday night.

The problem popped up ahead of a looming Sunday deadline to sign up for subsidized private health insurance.

Earlier Saturday, Health and Human Services spokeswoman Katie Hill said some people trying to get coverage weren't able to get their income information electronically verified.

That's crucial because the amount of financial assistance to help pay premiums is based on people's income. The health care law offers health insurance to people who don't have coverage on the job. More than 8 in 10 of those who apply qualify for help. Without it, most can't afford the coverage.

The IRS handles income verification for the HealthCare.gov website. In a statement, Hill said the problem was due to issues with "external verification sources."

The glitch seemed to be affecting people with new applications.

People who previously submitted their income details — but hadn't completed the final step of picking a plan — were still able to do so.

The technical problems tied up some consumers who'd come out Saturday to an enrollment event in the central Illinois city of Jacksonville.

"They were frustrated, but they were nice about it," said Miranda Clark, who was helping people sign up. "They can come back tomorrow or call...or log back into their account and do it on their own."

Officials posted an advisory about the fix on the home page of the HealthCare.gov website.

"Good news!" it said. "We've resolved the systems issues."

The official sign-up deadline in the 37 states served by HealthCare.gov is 2:59 a.m. Eastern time Monday.

Last year, HealthCare.gov stumbled at the start. Numerous technical problems with the website were a huge headache for consumers, and an embarrassment for the tech-savvy White House. This year, the process had worked fairly smoothly.

The administration has set a goal of 9.1 million people signed up and paying their premiums in 2015.

___

Associated Press writer Carla K. Johnson in Chicago contributed to this report.


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